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1. Eligibility for Returns & Refunds
Due to the perishable nature of mangoes, we accept returns and offer refunds only in the following cases:
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The mangoes arrived damaged or spoiled.
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You received the wrong variety or quantity.
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The product does not match the description on our website.
To be eligible for a return or refund, you must:
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Contact us within 24 hours of delivery.
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Provide clear photos of the damaged or incorrect items along with your order number.
2. Non-Returnable Items
We do not accept returns or refunds in the following cases:
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A change of mind after purchase.
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Minor variations in color, shape, or size (since mangoes are natural products).
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Delayed delivery due to unforeseen circumstances (such as weather conditions or courier delays).
3. Refund Process
If your claim is approved:
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A refund will be issued to your original payment method within 5-7 business days.
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Alternatively, you may opt for a replacement order (subject to availability).
4. How to Request a Return or Refund
To initiate a request, please email info1themangotrees@gmail.com with:
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Your order number
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Clear photos of the issue
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A brief description of the problem
Our team will review your request and respond within 24 hours.
5. Cancellations
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Orders can be canceled within 24 hours of placing the order for a full refund.
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Once the order is packed or shipped, cancellations are not allowed.
6. Contact Us
If you have any questions about our return policy, feel free to reach out at:
info1themangotrees@gmail.com